myWestfield Frequently Asked Questions
  What is myWestfield?
  Former students who have never used myWestfield before?
  What is the URL address for myWestfield?
  What do I need in order to get started on myWestfield?
  How do I login to myWestfield?
  What is my myWestfield username and password?
  How do I change my myWestfield password?
  What do I do if I forget my myWestfield password?
  How do I get assistance if I am unable to login to myWestfield?
  Why did my myWestfield session time-out?
  What browsers are supported for the current version of myWestfied?
  How can I tell that myWestfield is secure? I do not see the lock icon.
  What if I can't view or login to myWestfield?
  Where are the guidelines related to myWestfield?
  What if I need help learning how to use myWestfield?
  What if I am having a technical problem with myWestfield and can't find the answer here?
  What if I get a error message logging into myWestfield?
  What is myWestfield?
   myWestfield is the Westfield State University web portal. myWestfield is a secure site for students, faculty and staff, featuring single sign on website for campus annoucements, web for students/faculty/staff, e-mail, PLATO, library access and much more!

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  Former students who have never used myWestfield before?
   If you are a former student, have never used myWestfield and are not currently enrolled in classes at Westifeld State University click here and use your campus wide id and pin to access your records. If you need assistance and are a day school student contact the Technology Support Desk at (413) 572-4357. If you are a former Continuing Education student please call (413) 572-8020 for assistance.

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  What is the URL address for myWestfield?
   The URL address for myWestfield is https://my.westfield.ma.edu

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  What do I need in order to get started on myWestfield?
  In order to get started on myWestfield, you will need a computer with a compatible browser and access to the Internet. You will also need your myWestfield username and password.

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  How do I login to myWestfield?
   To login to myWestfield, you will need your myWestfield username and password. Then, point your browser to URL address https://my.westfield.ma.edu

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  What is my myWestfield username and password?
  Students

Your myWestfield username is your first initial and last name followed by the last four digits of your campus wide id (ex. A00001234) as provided in materials provided to you provided by the University.

Example: If your name is John Smith, then your username would be jsmith1234.

Faculty/Staff

Your myWestfield username is your first initial and last name as provided in materials provided to you provided by the University.

Example: If your name is John Smith, then your username would be jsmith.


For all users it is the same username and password that you use for Outlook Webmail.

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  How do I change or reset my myWestfield password?
   Your password can be changed by clicking on the Reset your password link on the login page. If you have forgotten your password then you will answer some previously set security questions and then it will allow to reset your password.

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  How do I get assistance if I am unable to login to myWestfield?
   If you are unable to login to the myWestfield website, contact the Technology Support Desk at (413) 572-4357 or via email at supportdesk@westfield.ma.edu

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  Why did my myWestfield session time-out?
   If your myWestfield account remains idle after 30 minutes, you will receive notice and be required to login to myWestfield again. You will receive a warning message with a timer as you approach that timeout limit.

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  What browsers are supported for the current version of myWestfield?
   To log in and use the system effectively, you should be using one of the following Internet browsers
  • Windows
      Internet Explorer 9.0 or higher
      FireFox 20.0 or higher
      Safari 5.1 or higher
  • Macintosh
      OS X v10.3
        Firefox 20.0 or higher
        Safari 5.1 or higher
      OS X v10.4
        Firefox 20.0 or higher
        Safari 5.1 or higher
      OS X v10.5
        Firefox 20.0 or higher
        Safari 5.1 or higher
If you are trying to log in to the system using another browser, you may experience difficulties. Note: Currently the Microsoft Edge Browser in Windows 10 is NOT supported. If you are using Windows 10 please install the Firefox browser.

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  How can I tell that myWestfield is secure? I do not see the lock icon.
  myWestfield is a secure site. 
Currently, browsers do not properly display secure certificate information for a portion of a frame set that is secured. Because of this, the security "padlock" will not appear in your browser window. Despite the absence of the "padlock" your data is secure.

To verify that this page is secure, you can do the following:

Directions for Internet Explorer:
Right click on any white space within the main frame area and then select "Properties". The connection will show "SSL", the URL will show the https:// and clicking on "Certificates" will provide our secure certificate details.

Directions for Firefox:
Firefox will only provide URL information for a frame page. If you right click on any white space within the main frame area and then select "This Frame" then select "View Frame Info", the URL will show the https://.

This same process can be applied to any page within myWestfield to verify the secure connection. Make sure to click the area for which you wish to verify the security.

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  What if I can't view or login to myWestfield?
  

If you are unable to view or login to the myWestfield website, use the following steps to troubleshoot your issue.

STEP 1: Verify your browser compatibility.
STEP 2: Verify non-persistent cookies and JavaScript are enabled.
STEP 3: Verify you are not using a pop-up blocker.
STEP 4: Verify that you are able to access other WSU web sites.
STEP 5: Try a different browser on the same computer. FireFox is the preferred browser platform.
STEP 6: Attempt to access the site from another computer.

If you are still unable to view or login to the myWestfield website, contact the Technology Support Desk at (413) 572-4357 or via email at supportdesk@westfield.ma.edu

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  What if I need help learning how to use myWestfield?
   The system is fairly simple to learn. There is a myWestfield login tutorial link on the login page that explains how to login into the myWestfield portal. Other tutorials are available from the myWestfield resources portlet located on the home page of myWestfield.

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  What if I am having a technical problem with myWestfield and can't find the answer here?
   For any technical issues with myWestfield, contact the Technology Support Desk at (413) 572-4357 or via email at supportdesk@westfield.ma.edu

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  What if I get a error message logging into myWestfield?
   Details as to why you received an error during the login process will appear in a message box above the login window. The message "The credentials you provided cannot be determined to be authentic" indicates that the password you entered does not match the password on record for the user name that was entered. Verify that you are using your assigned username and the correct password. Then try entering them a second time.

If you are still unable to login to the myWestfield website, contact the Technology Support Desk at (413) 572-4357or via email at supportdesk@westfield.ma.edu

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